Terms & Conditions

HHWB is a training provider and therapeutic service, specialising in somatic therapies. We offer a wide range of training, inclusion services and EFT therapy options.

This policy sets out the terms and conditions relating to bookings for short courses, accreditation, and training workshops offered on a commercial basis by Harvey Heals Wellbeing Consultancy (HHWB) including receiving payments, course cancellations and refunds.

EFT Training

1. Definitions

Organisation – An external company using HHWB services

Delegate – A person attending the course

Will and Should: Within this document will is used when HHWB or others need to comply with requirements and should is used when it is advised to.

2. Scope and Exemptions

This policy covers all commercial courses offered by HHWB; this does not include any funded training programmes that HHWB may offer as they are governed by a separate set of funding rules as set out by the funding partner.

3. Policy Detail

3.1.1 Payment of course fees

All courses must be paid for in advance prior to attendance, or the course place will not be confirmed. Payment is preferred online via Stripe or bank transfer at the time of application approval. HHWB will invoice organisation or delegates in all circumstances, particularly where purchase orders are required. The course place(s) will not be confirmed until payment is received. Confirmation of course booking will be sent by HHWB upon receipt of payment.

3.1.2 Cancellation and Refunds

Summary of cancellation charges are as follows:

Timescale of cancellation notice

Refunds

28 days or more before the course start date - Full refund will be given

15-27 days before the course start date - 50% refund will be given

14 days or less before the course start date - we regret that no refund can be given if a cancellation is made 14 calendar days or less before the course start date.

Refunds will only be made to the payees account from where the original payment was made.

For bookings that are at risk of being cancelled and no replacement delegate is made (subject to approval), we will be happy to transfer the booking to the next available date free of charge, or for the delegate to be added to the waiting list if a course date has not yet been confirmed. Transfers can only be made up to 48 hours of the course start and can only transfer once.

All requests to cancel, change a delegate name or transfer to a new course date must be made in writing to harveyheals@outlook.com. HHWB will confirm the request with a written acknowledgement within 24 hours of receipt. HHWB will aim to process refunds within 14 days of written acknowledgement being sent.

3.1.3 Course Cancellations from HHWB

In all cases, we will adhere to the deliverables of the course. However, in unfortunate circumstances out of HHWB's control, a cancellation may be applicable.

In order to ensure the best learning experience possible for our learners, there will be a minimum number of delegates required for each course to run effectively (these may vary depending on the course topic).

Therefore, when minimum course thresholds have not been met, HHWB reserve the right to cancel the course.

Cancellations made in this circumstance by HHWB will be communicated to delegates within 48 hours of the course start date.

Delegates will be offered a new course date and transferred to the next available course. If the delegate is not able to attend on the alternative date(s) given, a full refund will be made available. HHWB will aim to refund payees within 14 days of the course cancellation.

3.1.4 Course Trainers

All courses and workshops offered by HHWB will be delivered by an experienced and qualified professional trainer who specialise in their relevant field.

In the unforeseen event of illness or difficult personal circumstances, we (HHWB) may substitute the trainer at short notice for another suitable qualified tutor or trainer.

If for any reason a replacement tutor could not be found at short notice, HHWB reserves the right to cancel and reschedule the session at its sole discretion in order to provide a high-quality learning experience for the delegate.

Where possible 24 hours’ notice should be given to delegates, but on rare occasions may happen on the day of the course in the event of emergencies.

3.1.5 Safety and other considerations

Staff and learner’s safety are integral to everything that we do at HHWB and we will ensure we undertake all necessary risk assessments and precautions.

HHWB reserves the right to cancel a course at any time without incurring any additional liability to the individual or organisation in which they work. Such circumstances are but not limited to: weather conditions, fire, flood, transport strikes, closures or delays or any other force majeure or act of God. In such circumstances, we will offer alternative dates where possible, with delegates able to transfer their booking free of charge to an alternative date. Special consideration may be given to individual cases if necessary if this occurs and refunds given at the sole discretion of HHWB.

4. Associated Documents

4.1 Associated legislation, regulation and guidance

Associated legislation, regulation and external standards

Consumer Rights Act 2015 - https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015

5. Equality, diversity and human rights

HHWB is committed to ensuring that no person or group of persons will be treated less favourably than another person or group of persons and will carry out our duty with positive regard for the following core strands of equality: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.

However, we also recognise that some people experience disadvantage due to their socio-economic circumstances, employment status, class, appearance, responsibility for dependents, unrelated criminal activities, being HIV positive or with AIDS, or any other matter which causes a person to be treated with injustice.

HHWB will also ensure that all services and actions are delivered within the context of current human rights legislation. Staff and others with who we work, will adhere to the central principles of the Human Rights Act (1998).

6. Responsibilities

6.1 The founding director has overall responsibility for this policy.

6.2 The founding director has day to day responsibility for the delivery of the policy.

6.3 Any associates who are involved in the commercial offer, booking, cancellation or refund process have a shared responsibility to adhere to this policy.

7. Development and implementation

7.1 This policy has been developed in consultation with reference to the Consumer Rights Act 2015. Best practice research has also been conducted against existing financial and ethical policies to ensure they are standardised.

7.2 The policy has been implemented effectively with the development of accompanying ethnical regulations from the EFT & Mindfulness Centre, British Psychological Society, Royal College of Nursing and other regulatory bodies.

Should you have any questions, please contact harveyheals@outlook.com

Policy Last reviewed: February 2026